Struggling to log in? Here’s how to sort out the most common login issues.
1. Double-check your username and password
Username: Your username is usually your work email address. Make sure it’s typed exactly as it appears, it’s case-sensitive.
Password: Your password is case-sensitive. It has to match exactly, including any upper and lowercase letters. No extra spaces before or after either, so give it a quick check.
Common issues to watch for:
Case sensitivity: Uppercase and lowercase matter – make sure you're typing it exactly.
Extra spaces: Double-check there are no spaces before or after the username or password.
Typos: Try copy / pasting the password from the email to avoid any typos.
2. Check your original email
Head over to the email we sent you titled "Let's get you set up". It’s got all the details — your username (work email) and your password.
3. Change your password (if needed)
If you’d rather use something easier to remember, you can change your password once you’re logged in. To do this, go to Profile > Change password.
4. Still stuck? Let us help
If you’ve double-checked for typos, case sensitivity, and spaces and you’re still stuck, don’t worry. Contact our support team and we’ll get you sorted ASAP.